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How do I request a withdrawal when I have an active investment account?

How do I request a withdrawal when I have an active investment account?
Account withdrawals are always paid from your Base Balance. If there are not enough funds in your Base Balance to pay a claim, the claim will be pended for 12 months or until more funds are available in your Base Balance. These funds can come from either new contributions or from transferring funds from your investment account to your Base Balance. Transferring funds from the self-directed investment account or the Basic Investment Account to the Base Balance is not automatic. You must manually request such a transfer.

Withdrawals will be taken pro-rata from the mutual funds you have invested if you have selected the pro-rata transfer option (the only option for the basic investment account). Otherwise, Schwab brokerage accounts must have the money moved to cash to transfer to a self- directed account. You will need to select the fund(s) and amount(s) you wish to sell to fund your withdrawal.

You have several options for getting help if you can’t find what you’re looking for in these pages. This chapter looks at the many resources available to you as an HSA member and includes a glossary of terms.