- My claim or reimbursement request was denied. What can I do?
- After receiving a complete or partial denial of a claim, we recommend you contact our Customer Service department for help in understanding what can be done to get your claim reimbursed.If the claim is still being denied after working with us, you can appeal the decision by filling out an Appeal Form. We recommend you work with your employer or benefits administrator to make sure you have complete and accurate information when making your appeal. Further will perform a full and fair review of your claim and provide you with written notice of the decision within 30 days of receiving your appeal request.
- You can also designate another person to manage the appeal process on your behalf by completing an Authorization for Release of Information for them.
See Authorization for Release of Information for more information.