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What happens if my pass doesn't arrive in the mail?
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- What happens if my transportation pass doesn't arrive in the mail?
- If you do not have your pass in hand to use as of the first day of the month, simply purchase the pass you need and submit a "never received pass" claim so you can be refunded for that expense. This form must be submitted by the 10th of the benefit month. For instructions for submitting this claim, read How to Submit a Never Received Pass Claim for TRA Benefits. If you have further questions, please contact customer support at 1-800-859-2144.