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Setting Up and Managing Online Enrollment

While some employer groups have their own tools to gather spending account enrollment alongside health plan enrollment, others may need a way of capturing spending account enrollment separately. For these groups, we offer online enrollment using a Further website. 

This guide provides a checklist and timeline for employer groups interested in using our online spending account enrollment solution.

At this time, our online enrollment solution supports only flexible spending account and dependent care fsa

How it works

With our online enrollment solution, you can provide an enrollment experience for your group, managed by Further. The process is fairly straightforward:

  1. You notify us that you want online enrollment and give us your preferences (see below).
  2. You give us a list of employees and their eligibility information.
  3. We test your data and work with you to correct any errors.
  4. We load your eligibility data once it's ready. At a date you determine, we open online enrollment for your group. 
  5. We collect enrollment on your behalf until your enrollment period closes.
  6. We seamlessly start our welcome and onboarding process for all enrolled members in your group.

Timeline

60 days or more before your enrollment period

Renew any spending accounts you want to include in online enrollment (if you offered these accounts for the last plan year). Remember that Online enrollment is available for flexible spending account and dependent care fsa at this time. 

Choose the personal information fields that your employees will use in order to identify themselves in our online enrollment. 

You may choose 2 or 3 of the following:

  • Health plan ID
  • Social Security Number
  • Last 4 digits of Social Security Number
  • ZIP Code
  • Date of birth
  • Last name
  • Employee number
  • Phone number

Choose personal information fields that will allow us to uniquely identify your employers (e.g., asking for last name + ZIP Code would not work as there's a high likelihood of multiple employees matching with that combination). At least one field should be unique to each employee.

Tell your Further representative that you are interested in leveraging our online enrollment solution. In your request, specify:

  • The spending accounts you will include for online enrollment (see above)
  • The identity fields you will use to identify employees (see above)
  • The start and end dates of your open enrollment period 
  • The date you want all enrolled employees for your group loaded into our systems. This act starts the onboarding process and members will receive their welcome packets roughly two weeks from this date. It must be after your enrollment period has ended. depending on group size.

Your Further representative will help you determine how you will exchange data files for online enrollment and will guide you through the next steps. 

Once we have finished configuring your online enrollment, you will receive a link. We recommend ensuring that this link is incorporated in your open enrollment communications to your group.

 

30 days or more before your enrollment period

Send us a test eligibility file. 

This file provides identifying information and benefit eligibility for each employee who will have the option to enroll in our online solution. Your Further representative will provide guidance for how to send us this file.

Use this template.

Your Further representative will let you know how the data loaded and work with you to correct any data issues. 

Give your employees a heads up that you will be using a new online enrollment method this open enrollment season. 

Remember to use our communications playbooks (found in our Open Enrollment Communications guide) to effectively communicate to and educate your employees about this account

 

14 days prior to your enrollment period

Send us your final eligibility file for us to load into the system. 

Within about 5 business days, your Further representative will confirm that the file is loaded. 

Remind your employees about the upcoming online enrollment. 

You can safely provided the link to our online enrollment early; your employees will not be able to access their personal information until the start of your enrollment period (the date you communicated to us).

 

During your enrollment period

Remind your employees that enrollment is now open and make sure to send them the online enrollment  link. 

Assist your employees in troubleshooting any issues. Our customer support team will field any calls we receive from your employees and can provide guidance to your employees. However, if there are issues with employee information not included in your eligibility file, our team will direct those employees to you. 

You will be responsible for enrolling any employees who were not included in your eligibility file. You can enroll employees using our group portal. See how to enroll members yourself.

Monitor enrollment using our group portal. Sign in, and go to the Online Enrollment Status Report. See how to access reports. (Note, we will update that page with a description of this new report)

 

After your enrollment period

Online enrollment will close at 11:59pm CST the last day of your enrollment period.

We will load the enrollment data into our system on the date you chose. This will begin our member onboarding process. Roughly 2 weeks from this date, your enrolled employees will start receiving their welcome materials. 

After your enrollment period ends, your employees will not be able to use online enrollment. If you need to enroll new hires, you can do so on their behalf using the group portal.  See how to enroll members yourself.

Frequently Asked Questions

Can I use online enrollment for new hires throughout the year?
No, at this time online enrollment is only offered during your open enrollment period. 
What spending accounts are available for online enrollment?
flexible spending account and dependent care fsa
Can I use a link shortener with the online enrollment link you provided?
Yes, you can. But make sure that you shorten the entire link and do not alter it. There is an ID number in your link that is required in order for your link to work.
What do I do if an employee used online enrollment to submit benefits decisions, but want to make a change?
As long as it is still within your enrollment period, your employees can use online enrollment to make changes to their selections. You can also make changes to their selections on their behalf using the group portal
Are there instructions I can give my employees on enrolling online?
Our online enrollment was built to be as straightforward and easy to use as possible. Instructions for enrolling online are found directly on-screen, within the online enrollment experience. If an employee doesn't feel comfortable enrolling online by themselves, we are more than happy to step them through the process. Just have your employee call the support number listed on the very first screen of online enrollment. 
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