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SelectAccount Production 2

Paying a Provider

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Learn how to pay your bill to a provider using our online portal.

Overview

Further offers the ability to pay a provider directly from [www.hellofurther.com or partner SSO link] or the Further mobile app.

Pay a provider on [www.hellofurther.com or partner SSO link] 

  1. Sign in at www.hellofurther.com. (this will include additional sign-in steps for SSO partner portals)
  2. Click Pay a Bill from the I Want To… menu
  3. Choose the account you want to use to pay the bill (NOTE: If you only have one account, you will skip this step)
  4. Click Next
  5. Enter the amount to pay
  6. Click Next
  7. Fill out the form with information about the bill you’re paying. (NOTE: If you don't have a provider saved on your account, you will be asked to add one before you fill out information about your claim. Click Add Provider and fill out the provider's information to continue)
  8. Click Next
  9. Attach documentation to the transaction by clicking Attach Documentation
  10. After attaching all related documentation, click Next
  11. Review the information you entered
  12. Click Submit

Pay a provider using the mobile app

This option is only available if you have an HSA.

  1. Tap Pay a Bill on the account's home page
  2. Select the provider from the list
  3. Enter the amount of the bill
  4. Tap Next
  5. Enter the requested information
  6. Check the box to agree to the terms and conditions
  7. Tap Pay Bill

Frequently Asked Questions

My claim or reimbursement request was denied. What can I do?
After receiving a complete or partial denial of a claim, we recommend you contact our Customer Service department for help in understanding what can be done to get your claim reimbursed.If the claim is still being denied after working with us, you can appeal the decision by filling out an Appeal Form. We recommend you work with your employer or benefits administrator to make sure you have complete and accurate information when making your appeal.  Further will perform a full and fair review of your claim and provide you with written notice of the decision within 30 days of receiving your appeal request. 

Download the Appeal Form.

Download the Appeal Form.

Download the Appeal Form.

You can also designate another person to manage the appeal process on your behalf by completing an Authorization for Release of Information for them.

See Authorization for Release of Information for more information.