Content is initiated through one of the following methods:
- A content editor identifies the need for an update or new article.
- Someone internally submits a documentation request using the SAMarketing inbox, the Marketing Request form via Salesforce (the preferred method for Sales, Account Executives, Sales Support, and Client Ops), or by reaching out directly.
- All requests should go to the Publisher, currently Kate Hovland.
Rounding up content suggestions
When a request comes in from one of the following channels, the Publisher will find an editor to assign the change to:
- All emails from the feedback link (these go to SAKnowledge@selectaccount.com)
- All requests forwarded from the SalesForce Marketing Request form
- Any direct emails to the Marketing team (forwarded to the publisher)
In addition, each week, the Publisher will round up all recent content suggestions made by draft authors using the following steps:
- Log in to the learning site as the publisher.
- In the blue admin bar at the top, click Site Tools > Dashboard.
- In the Content Management box on the right side of the screen, click Draft Manager.
- On the Draft Manager page, set the Status dropdown to Ready for Editor.
- Click Refresh.
This will return all drafted content that should be edited and reviewed.
Assigning an Editor
The easiest way to assign an editor is to ask for a volunteer in the #content-editors Slack channel. The editing team includes:
This team is responsible for turning content requests into article drafts.
- Javen Ackerman
- Jodi Swanson
- Kate Hovland
- Steph Osuji
- Kari Soderberg
When asking for an editor, be sure to include the following information:
- Page URL (if existing)
- Summary of the suggested change
- Required turnaround based on type
- Requestor (so the editor can follow up with them as needed)
Once an editor has been assigned, set the status of the page to that editor by going to the page, expanding the Page Settings box at the top, and selecting the appropriate Assigned to: option.
If the page doesn't exist, you can create a "stub" of the page where it should live.